New “Landlord-Focused Customer Service” Chapter for HCV Landlord Strategy Guidebook

A new chapter for the Housing Choice Voucher (HCV) Landlord Strategy Guidebook has been published. The new chapter–titled “Landlord-Focused Customer Service“–discusses landlord service responsiveness, creating a landlord single point of contact, and creating a call center. The guidebook as a whole is meant to raise PHA awareness of strategies that they can employ to improve landlord participation in the HCV program.

The “Landlord-Focused Customer Service” chapter can be found here.

The HCV Landlords Strategy Guidebook can be found here.