Yesterday, HUD held a landlord symposium in Indianapolis, Indiana. The Department recorded the sessions and will be making both the recordings and slides available soon. Until then, here is information from two slides from a presentation by a HUD official that I thought may be immediately useful.
5 Things PHAs Can Do to Improve Landlord Participation
- Single point of contact for landlords with quick response (landlord liaison)
- Enhanced communications from inspections team
- Damage claim funds reduce perceived risk of accepting an HCV tenant
- Direct deposit to ensure timely payment
- PHA organized engagement events for landlords to help landlords feel heard and valued
Low Resource Investment, High Impact
- Biennial Inspections – Take advantage of reduced inspections already authorized under
HOTMA[12/18/2019 edit – The Department of Housing and Urban Development Appropriations Act, 2014; see PIH 2016-05, Attachment K.]
- Landlord only phone days – Improve communication and response time by allocating staff time exclusively to manage landlord phone calls and emails one day per week
- Damage claim funds – establish damage claim fund to help landlords feel comfortable renting to HCV tenants
- Landlord relations working group – establish a working group with PHAs in your area to strive for consistency in PHA policies and practices that impact landlords
2 thoughts on “5 Things PHAs Can Do to Improve Landlord Participation”
How do you fund a damage claim fund, we are an HCV only PHA and our admin fees barely cover our expenses
In the coming months, HUD should be publishing a strategy guide on improving landlord participation. I asked a HUD official, if it would cover potential funding sources and she said there would be case studies where the funding source is mentioned.
At NAHRO, we are also constantly telling folks here in DC about the importance of the administrative fee to be able to run the HCV program effectively.